Role 1

Kitchen Manager/Chef 

Exceed customer expectations by delivering excellent quality service whilst projecting a safe, organised and hygienic environment for all guests, staff and visitors to Claridge House.

Responsible for preparing and managing the provision of exceptional quality for all aspects of catering - vegetarian and vegan food - to a timely and consistently high standard. Manage the day-to-day operation of the kitchen ensuring the team delivers and maintains high standards of customer service, service delivery and cleanliness, whilst ensuring the best use of resources under their remit.

Principal duties:

Design and prepare nutritious and healthy vegetarian menus for CH guests at designated times to budget. Create menus to guest allergy/dietary requirements. Order and purchasing, food prep and cooking and serving our guests. Help improve the kitchen and dining room areas.

Exceptional time management as well as organizational skills. Ensure the kitchen is cleaned to the highest standards – with the assistance of Kitchen and General Assistants if/when available.

Work shifts, weekends including bank holidays as required (no late nights). Flexible with working hours to meet the needs of Claridge House and fellow colleagues.

Prepare and complete operating procedures for the kitchen in conjunction with Food Safety Standards to the highest standard. Complete, update and adhere to all necessary training courses. Allergen information clearly communicated to guests and any potential cross contamination prevented.

Present a professional attitude and caring approach to our guests and work colleagues to create a harmonious place of retreat and healing. Promptly address any complaints and report issue/actions to manager.  Be the face of Claridge House if necessary. Help promote courses, workshops and retreats. Duty manager when manager absent, assuming the duties of fire officer and first aider on site. Confident to work alone as you may be the sole employee in the house and, in this case, take the lead in emergency situations, ensuring guest/staff safety.

Check catering reports on the Booking system and update menus to adapt to dietary requirements.  Monitor costs to meet budgets, review suppliers and cost controls whilst fulfilling our criteria of sustainable and (preferably) organic produce to meet business needs.

 

Part time – average 25 hrs/week – Flexi

ESSENTIAL QUALIFICATIONS

· Recognized catering qualification. i.e. BICS or NVQ level 2 or 3 or equivalent experience.

ESSENTIAL EXPERIENCE

· Experience of budgets and purchasing.

· Experience of delivering quality service.

· Be able to demonstrate good interpersonal staff management skills.

· Experience of planning, implementing, maintaining and reviewing service standards.

ESSENTIAL SKILLS

· Excellent team leadership skills.

· Able to plan menus and produce vegetarian or vegan food to a high standard.

· Able to monitor and manage all aspects of the financial parts of this role.

· Able to use general cleaning equipment safely and correctly.

· Able to communicate well both orally and in writing with people from a variety of different backgrounds.

· Able to adapt to a changing, fast paced environment with good humour

· Attention to detail in delivery service standards.

· Good organizational skills, with an ability to take the initiative, manage priorities and work independently without direct supervision, and able to work as part of a team.

· Kindness.

· Experience and understanding of catering for special diets and allergies.

DESIRABLES

· Some basic knowledge of requirements for creating a healing environment.

· Health and safety qualification.

· Fire warden training / First Aider

 

Role 2

General Assistant

Part-time, minimum 20 hours/4-5 mornings a week  

The objective of this position is to help maintain overall cleanliness and service in the public areas, the bedrooms, the kitchen and the dining room as required and to contribute to the ambience of the house.  The post holder will report to the House Manager and work to high standards on a rota basis which will include working at weekends and public holidays.

Job Description
•        Work with the team to ensure bedrooms and public areas are always kept clean and tidy

•        Clean and prepare the bedrooms on a daily basis

•        Ensure all laundry is done on a regular basis 

•        Help the cooks in the preparation of food and service in the dining room.

•        Help to set out a simple breakfast for guests

•        Help the cooks to clean the kitchen and do the washing up.

•        Be kind and courteous to guests.  Offer help and assistance to those that ask for it.  Work with the management to create a harmonious place of retreat and renewal that prioritises the needs of our customers

Skills and qualifications
Essential

•        Experience of working in a service environment

•        A desire to maintain a clean and orderly house

•        Experience of working with a team that puts the needs of the customers first

•        Physical fitness

•        Kindness

Desirable

•        Experience of working in a caring organisation